COVID-19 Customer Requirements and Advisory Notes

Due to the outbreak of Covid-19 in the United Kingdom, it is paramount that the health and safety of both horse and customer is held in the highest of regard. As a fully qualified, authorised and insured equine transporter I must ensure that not only am I protecting my customer and their horses, but also myself.
 
It is therefore in both parties’ interest that the following procedures are carried out prior, during and after visits;
 
The customer
  • Full and open risk assessment prior to the visit
  • Suitable parking so that social distancing can be adhered to
  • Clear direction to the pick up and drop off addresses
  • Horses are easy to handle, washed prior to travel (or clean) and happy to be handled by someone else
  • That head collars, travel rugs, boots etc if supplied are thoroughly cleaned prior to travel (soap & water)
  • For the customer not to touch any part of the trailer or towing vehicle
  • For the customer or person handing over the horse is preferably wearing a face-mask or suitable covering.
  • Social distancing always observed and adhered to by both parties
  • BACS payment is preferred and to be made prior to the transport date
  • For the customer to inform the transporter of any symptoms prior to the visit, alternate dates can be made
  • For the customer to inform the transporter if any symptoms develop following the visit
The transporter
  • Your equine transporter will take all necessary precautions to ensure the safety of both horse and customer
  • Your transporter will be wearing clean clothes, footwear and wearing a face mask and new disposable gloves
  • Your transporter will not touch anything other than the horse and travelling equipment
  • Social distancing will always be adhered to 
  • The horse’s passport must be placed in a plastic folder so that it can be cleaned prior and post journey
  • The trailer and towing vehicle will be cleaned prior to every visit and the interior of the trailer will have been washed with             Virkon (Veterinary grade disinfectant)
  • For the transporter to inform the customer of any symptoms prior to the visit, alternate dates can be made
  • For the transporter to inform the customer if any symptoms develop following the visit
Cancellation
 
If the transport must be cancelled due to Covid-19 illness/ symptoms, a partial refund will be given (if customer has only given 24hrs notice) or an alternate date can be arranged.